Effective: 23/02/2026 | Updated: 23/02/2026

This Cookie Policy explains how S4W L.L.C-FZ (Dubai, U.A.E.) trading as YourCalls.ai (“we”, “us”, “our”) uses cookies and similar technologies when you visit or use the YourCalls.ai website and web application (the “Service”).

For information about how we process personal data more broadly (including call recordings and transcripts), please see our Privacy Policy.

1) What cookies are
Cookies are small text files stored on your device. Similar technologies include local storage, session storage, pixels, and SDK-based identifiers. These technologies help websites and apps function, stay secure, and remember your settings.

2) Cookies and storage we use
‍We use the following categories:

A) Strictly necessary cookies (always on)
These are required for the Service to work and cannot be switched off in our systems. They are used for:

- Authentication and maintaining your logged-in session
- Security and fraud/abuse prevention
- Load balancing and essential application functions

In our Service, authentication/session data is stored using a combination of cookies and local storage to keep you signed in and to support server-side and client-side session handling.

B) Functionality cookies (optional where used)
These remember your preferences and settings (e.g., UI choices) to improve your experience. If used, disabling them may reduce functionality.

C) Performance and diagnostics (where enabled)
We use monitoring/diagnostic tooling to help detect errors, improve reliability, and troubleshoot issues. This may involve storing identifiers or technical data in your browser (depending on configuration) and sending diagnostic events when errors occur.

We do not use these tools to sell your data or to serve targeted advertising.

D) Analytics and marketing cookies (only if enabled in the future)
If we introduce non-essential analytics or marketing cookies, we will present a consent mechanism and allow you to manage your preferences.

3) Third-party cookies
Some cookies or similar technologies may be set by third parties whose services we use (for example, to support authentication, hosting, error monitoring, or payments). Those providers may process data under their own policies. We limit third-party access where feasible and use them to provide and secure the Service.

4) How long cookies last
Cookies may be:

- Session cookies (deleted when you close your browser), or
- Persistent cookies (remain until they expire or you delete them)

Local storage entries may persist until you delete them or until the Service removes them.

5) How to control cookies
You can control cookies through:

- Your browser settings (block/delete cookies, clear site data)
- Device-level controls (where applicable)

If you block or delete strictly necessary cookies, you may not be able to log in or use the Service.

6) Updates to this Cookie Policy
We may update this Cookie Policy from time to time. The “Effective date” above indicates when the current version applies.

7) Contact
Email: hello@yourcalls.ai
Address: Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.