Not at all. YourCalls is a human-sounding voice AI built for service businesses that need calls handled properly, not dumped into voicemail. It answers professionally, asks the right questions, captures job details, and books the next step — using your rules, scripts and FAQs. Every call is transcribed and scored, so you can see what happened without guessing.
Cost and consistency, for starters. YourCalls doesn’t take sick days, doesn’t clock off at 5pm, and can handle call spikes without putting customers on hold. You also stay in control — it follows your scripts, asks your qualifying questions, and logs every conversation with transcripts and outcome scoring. It’s like adding capacity without adding payroll headaches.
Yes — because you teach it how your business works. You provide your services, FAQs, scripts, and the key questions you want asked, and YourCalls follows that playbook consistently. It’s designed to capture the details your team actually needs (not vague notes), so you can respond faster and book the right work.
By stopping leads from slipping through the cracks. YourCalls answers inbound calls instantly (even after hours), qualifies the enquiry, captures job details, and books the next step. On top of that, it runs outbound follow-ups — missed calls, quotes, old leads — so revenue doesn’t die quietly. And because calls are transcribed and scored, you can prioritise the hottest opportunities first.
It gives you the “always available” front desk experience without hiring a full office team. Customers get a fast, professional response, and you get properly captured details and booked next steps while you’re on a job. The result is simple: fewer lost leads, less chaos, and a business that feels bigger than its headcount.
Yes. YourCalls answers straight away, so customers aren’t left hanging or sent to voicemail. It can handle multiple calls consistently, capture the right information, and keep work moving even during peak times. That means fewer lost opportunities and a smoother experience for customers.
YourCalls can handle the common stuff, but it also knows when something needs a human touch. If a call sounds urgent or unusual, it can collect the key details quickly and trigger an immediate notification or priority follow-up for your team. The goal is speed and clarity — so urgent situations get dealt with properly, fast.
Absolutely. You can customise greetings, tone of voice, qualifying questions, and what information it gathers — based on how your business operates. It should feel like an extension of your team, not a generic bot. And because everything is logged and transcribed, you can continuously improve it over time.
We keep it straightforward. You connect Twilio, add your scripts/FAQs and rules, and you’re ready to go. If you want help, we can guide you through setup so it reduces headaches rather than creating new ones. Most teams are up and running faster than they expect.
Most customers care about one thing: getting help quickly without waiting on hold. YourCalls is designed to sound natural and professional, and it keeps the conversation focused on solving the problem and booking the next step. And if someone genuinely wants a person, you can offer a “call-back from the team” option — which is still miles better than voicemail limbo.
We keep pricing straightforward and flexible because every service business is different. You can start small, prove the value, and scale up as you go — without being forced into a long contract from day one. If you’d like, we’ll recommend the right plan based on your call volume and what you want the agent to handle.
Yes — it’s built for real calls, not perfect lab conditions. Customers might be in the street, in a rush, or calling from a noisy house, and YourCalls is designed to cope with that. Like any receptionist, it won’t be flawless 100% of the time, but it reliably captures the important details far more often than a missed call or a voicemail that never gets returned.
That’s a fair concern — and it’s exactly why we focus on control and visibility. YourCalls follows your scripts and rules, and every call is fully transcribed, scored, and tagged so you can review what happened at any time. In practice, it’s very consistent on common requests, and you can keep refining the questions and wording until it matches how your business operates.
