How Our Voice AI Works

Getting started with Voice AI doesn't need to be complicated. With yourcalls, you can build a Voice AI Agent around your business, giving it the knowledge, instructions and tools it needs to handle customer conversations effectively.

1. Create Your Voice AI Agent

Start by creating your agent and choosing a voice that suits your brand. You can customise its tone and personality, whether you want it to sound friendly, professional or more direct, helping create a consistent experience for your customers.

2. Give It Your Business Knowledge

Your Voice AI Agent needs to understand your business to provide useful, relevant answers. By adding your knowledge base, you can give it access to information such as your services, pricing, frequently asked questions, website content and internal processes.

This helps your agent respond using your business information rather than relying on generic answers.

3. Build Your Conversation Flow

Every business handles calls differently. With the yourcalls flow builder, you can shape how conversations progress using conversation nodes that guide the agent through different stages of a call.

For example, your agent could ask whether a caller is a homeowner, qualify their requirements based on their answers and then move on to booking an appointment, transferring the call or capturing details for follow-up.

This gives you greater control over how your Voice AI Agent handles different conversations and customer scenarios.

4. Customise How Your Agent Responds

You can fine-tune your agent's behaviour with instructions covering pronunciation, how questions are asked and when a conversation should be escalated to a member of your team.

These settings help ensure your Voice AI Agent follows your preferred processes and delivers an experience that feels aligned with your business.

5. Connect Your Existing Systems

yourcalls can integrate with your existing tools and workflows, including supported CRM platforms such as GoHighLevel and Zoho CRM, as well as other systems through Zapier.

Depending on your integrations and configuration, your agent can access relevant customer information, capture lead details, log call outcomes and trigger follow-up actions. This helps keep your conversations connected to the systems your team already uses.

6. Let Your Voice AI Agent Get to Work

Once everything is configured, your agent can start handling calls according to your chosen workflows.

From answering incoming enquiries and qualifying new leads to booking appointments and supporting customers outside office hours, yourcalls helps automate everyday conversations while keeping your team connected to what matters.

The result? More calls handled, valuable information captured and fewer manual tasks for your team.

Want to see how it works in practice?

Watch our walkthrough of the yourcalls dashboard to see how you can build and configure your own Voice AI Agent.

Watch the yourcalls dashboard walkthrough on YouTube

Or book a call with our team to explore how Voice AI could work for your business.