An AI receptionist for roofers, for when you are up a roof
It’s an AI receptionist, and more: it answers while you’re on the scaffold, takes down the leak or the quote and lines up a callback. The morning after a storm, it answers each call rather than letting it ring out to voicemail.
The calls a roofer gets.
From the morning after high winds to the gutter you’d clear on the way past, this is what lands on a roofer’s phone.
The morning after a storm
High winds overnight, and by eight the phone won’t stop: slipped tiles, a ridge come loose, a leak over the landing. The assistant answers each one, takes the address and the damage, and logs them as a list you can work through once you’re down from the first roof.
Water through the bedroom ceiling
A homeowner rings with water coming through a bedroom ceiling. The assistant asks how bad it is, whether it’s still coming in and whether there’s a way up at the back, takes the address and marks the job for the first callback you have free. If it’s pouring in, it can put them through to you, as long as you’ve said you’ll take those calls.
An insurance job
The homeowner has already rung their insurer about storm damage and been told to get a roofer out. The assistant takes the insurer’s name and the claim reference along with the job, so the paperwork is in front of you when you write the report. If they haven’t rung the insurer yet, it notes that as well, so you know where the job stands.
A flat roof or a full re-roof
Someone wants a new flat roof on the extension, or the whole house stripping and re-roofing. The assistant asks what kind of property it is, what the roof is like now and when they want the work done, then books a survey visit into your diary.
Gutters and fascias
Smaller jobs, a blocked gutter or a loose fascia board, come in as messages with the address and what needs doing. You can group them into one round on a quiet day instead of crossing town for each.
ContactYour CRM
Peter Clarke
- Job
- Leak over the landing
- Insurance
- Claim already made
- Outcome
- Earliest callback booked
Call summary
Tiles off above the landing after last night’s wind. A bucket under the drip for now. Insurer has asked for a roofer’s report.
- median, from enquiry to phone call
- 17s
- of new enquiries called within a minute
- 95%
- support calls handled by AI
- 4 in 5
The rest of the trades.
Roofing calls are their own kind, and so are everyone else’s. Pick another trade, or go back to the trades page.
The wind’s dropped. Your list is ready.
A list of the damage
Each address with what’s come off or come in, so you can plan the day’s route before you leave the yard.
Leaks before gutters
Live leaks go to the top and gutter clearing waits, going by the outcome and score on each call.
The insurance details
The insurer and the claim reference, kept with the job for when you write it up.
Questions roofers ask.
What does a phone assistant for a roofing company do?
It answers your number when you’re on a roof, finds out what’s come off or come in, and books a callback or a survey with you. A summary comes with each call, and website enquiries get a call within seconds, inside the calling hours you set.
Can it cope with the calls after a storm?
That’s the morning it’s built for. Each caller is answered instead of meeting your voicemail, and each job is logged with the address and the damage, so you can work through them in order.
Can it take insurance details?
It asks whether the homeowner has made a claim, and takes the insurer’s name and the claim reference with the rest of the job.
Can it ask about access and scaffolding?
Yes. It asks how high the roof is, whether there’s room for a scaffold or a tower at the front or the back, and whether you’d need a neighbour’s side, and puts the answers on the job before you go and look.
Does it suit a roofing company running more than one crew?
Yes. Each job is written down with the address and the damage, then passed to the crew or the office that should have it.
What happens with small jobs like gutters?
They’re taken as messages with the address and what needs doing, and kept together, so you can fit them into one round.
Be ready for the next storm.
Let’s put a storm morning’s worth of calls through an assistant together, and you can see the list it leaves.