An AI receptionist for electricians, for when your head’s in a fuse board
It’s an AI receptionist, and more: it answers while you’re in a loft or at a fuse board, takes the job down and agrees when you’ll call them back. New enquiries from your website are called within seconds, inside the calling hours you set.
The calls an electrician gets.
One of these callers doesn’t need an electrician at all. The other four do, and here’s what the assistant takes down for each.
The power’s gone off
A customer rings because the lights have gone out, or the trip switch keeps going. The assistant asks whether the neighbours are off too. If the whole street is dark, it points them to the network operator’s power cut line instead of booking you a wasted trip. If it’s only their house, it takes what happened and books a callback.
A landlord needing a safety certificate
A landlord has a new tenant moving in and needs an electrical safety certificate, the EICR, before the keys change hands. The assistant takes the property, the date it’s needed by and how you’ll get in, whether that’s a key safe, the agent or the current tenant, and books the inspection into your diary.
An EV charger enquiry
Someone has just bought an electric car and wants a charger at home. The assistant asks which car it is, whether there’s a driveway and where the fuse board sits in relation to it, then books a survey callback. You know before you ring whether it’s a short cable run or a long one.
A rewire or a new fuse board
A couple have bought an older house and want to know what a rewire would involve. The assistant asks roughly how old the property is, what’s there now and what they’d like done, and books a visit, so you aren’t working it out over the phone at the end of a long day.
A builder lining you up for first fix
A builder you work with rings to book you in for the first fix on an extension. The assistant takes the address, the days the walls will be open and who to ask for on site, and books a callback so you can confirm the dates between jobs.
Mon 19 OctYour diary
- 08:00
Job: consumer unit upgrade
- 13:00
Inspection: flat, new tenancy
Booked by your AI assistant
- median, from enquiry to phone call
- 17s
- of new enquiries called within a minute
- 95%
- support calls handled by AI
- 4 in 5
More trades.
Wiring isn’t the only trade we answer for. Every other trade we cover has its own page below, after the trades overview.
You’re back out of the loft. The job’s written up.
What they rang about
A fault, a certificate or a quote, with the address and how to get in, ready before you ring back.
The inspection in your diary
Booked into a free slot before the landlord hangs up, with a text confirming the date and the time.
Faults ahead of quotes
Calls are scored, so a house with no power is marked above a request for extra sockets.
Questions electricians ask.
What is an electrician answering service?
Traditionally, a person who answers your number when you can’t and passes on the message. This one goes further: it asks what’s wrong, books callbacks and inspections into your diary and calls new enquiries from your website, inside the calling hours you set.
Can AI help an electrician with the admin?
With the phone side of it, yes. Each call is written up with the job, the address and the outcome, and the details can go into the system you already use, so you aren’t copying notes off the back of an invoice at night.
What does it do in a power cut?
It asks whether the neighbours have lost power as well. If they have, it tells the caller it sounds like a power cut and points them to the network operator, rather than booking you. Either way, the call is logged for you.
Can it book an EICR for a landlord?
Yes. It takes the property, the date the report is needed by and the access arrangements, then books the inspection into a gap in your diary and texts the landlord to confirm it.
Does it suit electrical contractors with a team?
Yes. Calls to the firm reach the assistant, which sends each job to the electrician who should have it or to the office. Anything that can’t wait is transferred to whoever’s free.
Can it take EV charger enquiries?
It asks which car the caller has, whether there’s off-street parking and where the fuse board is, then books a survey callback, so you can tell early on whether it’s a straightforward fit.
Stay at the fuse board.
Bring your trickiest call to a demo, a power cut or a landlord in a hurry, and hear an assistant take it.