AI voice agents for business lenders
Assistants that make your renewal and arrears calls, ring new funding applications within seconds and chase the bank statements an underwriter is waiting on. Your team takes the conversations that need a person.
The calls a business lender makes and takes.
Five situations from business lenders’ phone lines, and what the assistant does with each. It never quotes a rate and never says whether a business will get funding; that’s for your underwriters.
A facility coming to an end
A café owner’s working capital facility ends next month, and they’ve agreed to hear from you. The assistant rings the director, asks how trading has been since the money came through and whether the business has plans that need more funding, and books a call with your team for a time that suits them. It never hints at what they might be offered. If the business doesn’t need anything right now, the record says so, and why.
A repayment that hasn’t come in
This week’s repayment came up short because card-terminal takings were down. At the times you set, the assistant rings the director, says why it’s calling and sets out what they can do next. If they want to pay, it puts them straight through to a person on a secure line, or texts them a payment link. If a big invoice hasn’t cleared yet and they want to ask about a payment holiday, it books a call with your team, who make that decision.
An application from a broker or your website
A director applies for working capital on your website, or a broker sends a deal across. Within seconds, inside the calling hours you set, the assistant rings the director, asks what the money is for, how much they need, how long they’ve been trading and how soon they need it, and books a call with an underwriter. It never says whether the business will get the funding.
Bank statements still missing
A deal is ready for credit apart from the last quarter’s business bank statements and the latest VAT return. The assistant rings the director, says exactly what’s missing and where to send it, and books a time to talk or takes a message for the underwriter. Nobody on your team spends the morning ringing round for paperwork.
A settlement figure or a new bank account
A director rings because the business has moved banks, or wants a settlement figure before taking on new premises. The assistant takes the details and logs a ticket for your servicing team with a short summary. It can look up the facility itself, depending on the access you give us; without that access, it takes the details and passes them on.
Fri 16 OctLending team
- 14:00
Call: new funding application
- 16:00
Renewal call: facility ends next month
Booked by your AI assistant
- median, from enquiry to phone call
- 17s
- of new enquiries called within a minute
- 95%
- support calls handled by AI
- 4 in 5
More for lenders and brokers.
See how it works for mortgage brokers, or for finance as a whole.
The call ends. Your lending team has the details.
A note on the account
What the director said about trading, what they asked for and what happens next, written up on the account.
A call booked with your team
A time in the right diary, agreed with the director before they hang up and confirmed by text.
Which applications to ring first
Calls come back with an outcome and a score, so underwriters can start with the applications most likely to go ahead.
Systems we’ve connected for customers
Our team has connected each of these for a customer. Using something else? It connects through webhooks and our API too.
Zoho CRMNew enquiries in, outcomes and notes back
Zoho DeskSupport tickets
Zoho BookingsCallbacks in your team’s diaries
HubSpotContacts, notes and call outcomes
SalesforceLeads, notes and outcomes
GoHighLevelLeads, notes and appointments
Google SheetsNew enquiries in, call outcomes back
Google CalendarCallbacks booked into your calendar
Cal.comAppointments booked straight in
And many more. Let us know how you’re set up and we’ll help you get integrated.
Questions business lenders ask.
How do AI voice agents work for business lenders?
They work beside your underwriters and servicing team. They ring directors as a facility ends and when an account falls behind, call new applications within seconds, ring round for missing bank statements and log servicing questions as tickets. A director who wants a person is put through to one.
Can it make renewal calls to existing customers?
Yes, to customers who’ve agreed to hear from you. It rings as their facility comes to an end, at the times you set, asks whether the business would like to talk about further funding and books a call with your team. It never says what they’ll be offered.
What happens on an arrears call?
The assistant tells the director why it’s calling and what they can do, with no pressure. They can speak to a person, have a payment link texted to them, or ask for more time, in which case it books a call with your team.
How can a customer pay?
The assistant puts them straight through to a person on a secure line, or texts them a payment link so they can pay in their own time. The note on the account shows which they chose.
Can it chase bank statements on a live application?
Yes. It rings the director about the statements, VAT returns or management accounts the underwriter is waiting on, says where to send them, and books a time to talk or takes a message for the underwriter.
Will it tell an applicant whether they’ll get funding?
No. It never quotes a rate and never says whether a business will get funding. It finds out what the money is for and books a call with an underwriter, who has that conversation.
Start with this month’s renewals.
Book a demo and hear how an assistant would talk to a director about a facility that’s ending, or an account that’s fallen behind.