New enquiries rung in seconds. Support calls handled.
Cahill Renewables installs solar panels, batteries and heat pumps. They run two yourcalls assistants: one rings new enquiries the moment they land, the other answers their support line.
The results.
New enquiries · 1 September to 13 October
- median from a new enquiry to a live conversation
- 16s
- of those calls connected within a minute
- 95%
- new enquiries spoken to
- 50
- sales callbacks booked
- 21
- now at quotation stage
- 21
- of open quotes in Cahill’s pipeline
- £272k
Support line · Since March
- support calls answered
- 500+
- of support calls taken off the team’s phones
- 27 hours
- ended without a transfer to a person, since late July
- 84%
- of support calls since mid-August logged a helpdesk ticket
- 99%
An enquiry at 8pm on a Wednesday.
It came in after the office had closed. Here’s what happened next.
Wed 9 Sep, 20:08
The enquiry lands
A new solar enquiry arrives in Cahill’s CRM.
18 seconds later
We ring them
The assistant calls, answers their questions and checks the sales team’s diary.
Same call
Callback booked
A callback with a salesperson goes straight into the diary.
Tue 22 Sep
Deposit paid
They pay the deposit on a £12,725 installation.
A second out-of-hours enquiry, rung in 24 seconds on a Friday night, has since paid its deposit too. £20,200 of orders from two calls after hours.
What we built.
Our team built it and connected it to Cahill’s systems. You can set up the same yourself, or let us.
New enquiries
New leads land in Zoho CRM and are rung within seconds, out of office hours and when the office is busy. The assistant books callbacks straight into Zoho Bookings, writes the outcome back to the lead and texts the customer to confirm.
Support line
Answers Cahill’s support calls, talks customers through common problems, texts them the details they need, puts them through to the team when it should, and logs a ticket in Zoho Desk after each call.
In their own words
Highly recommend yourcalls and the fantastic team behind it… Every incoming lead is answered immediately… and scheduled for a callback, ensuring nothing slips through the net. After hours, their team logs enquiries directly into our system and routes technical calls to our support assistant, who resolves roughly 80% of issues independently without our team needing to step in… completely freeing up our staff to focus on the jobs that need them most.
5-star review on Trustpilot, 27 September 2026Want results like Cahill’s?
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